Frequently Asked Questions
Everything you need to know about your Critical Role apparel and gear.
How long will it take for my order to ship?
Standard domestic orders typically process within 3-5 business days. Once shipped, delivery times vary by region, but you will receive a tracking number via email to follow your package's journey.
What is your return policy for apparel?
We accept returns and exchanges on unworn and unwashed clothing items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs fees, duties, and longer transit times depending on the destination's regulations.
How should I care for my Critical Role screen-printed shirts?
To preserve the quality of the print and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on the printed designs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I find the right size for me?
Each product page features a detailed size chart with measurements. We recommend comparing these measurements against a favorite shirt you already own to ensure the perfect fit.